Deleting your Maasinta account

This is the quickest way, and it takes effect at once. In the app or on the website:

1. Open Profile.
2. Scroll to Close your account.
3. Tap Close my account and type DELETE to confirm.

Your account is removed immediately and you are signed out. There is no waiting period and nothing to wait for by email.

Lost access to your email or phone? Write to saitotinjapit2@gmail.com from any address, with the username or phone number on the account, and ask for it to be closed. We reply to say it is done, normally within seven days and always within thirty.

We may ask one question only to be sure the account is yours — closing the wrong person's account cannot be undone either.

• Your profile: name, username, photo, gender, birthdate, phone and email.
• Your membership record and your place in the community structure.
• Your messages, voice notes, photos, videos, stories and stickers.
• Your friendships, bonds, friend requests and notifications.
• Your devices' notification tokens, so nothing further is sent to you.

• Names you added to the community structure — an Olosho, a clan, a sub-clan or a family. These are the community's record of itself, and other members stand under them. They are not yours alone to withdraw.
• Messages other people have already received. We cannot reach into another member's phone and take back what they were sent.

Neither carries your name, your photo or any way to contact you once your account is gone.

Closing it in the app removes the data straight away. Backups are kept for up to thirty days as protection against accidental loss, and your information falls out of those as they age; it is not read or restored in the meantime.

Where the law requires us to keep a record of something — a report of abuse, for example — we keep only that record and only for as long as we must.